Shipping & Returns

SHIPPING & RETURNS

Need to return or exchange an item? Send us an email at delivery@polkadog.com or call 339-502-9843. Please include your order number and specify which products you would like to return or exchange.

Return or exchange any unused or defective merchandise by USPS or UPS. Returns made within 60 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 60 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned.

If your order arrives damaged, defective, or incorrect, we'll cover the return shipping costs. For all other eligible returns, a flat $10 return shipping fee will be deducted from your refund. There's nothing to pay upfront.